Attention: Important Information Related to Online Payments
Recently, Prime Rate has received complaints from borrowers that have experienced delays from online payments being posted to their accounts. These borrowers appear to have used the services of an unauthorized third-party payment provider to initiate the payments to Prime Rate.
PLEASE NOTE: Typically, payments processed through unauthorized third-party payment processors are not sent to Prime Rate until 3 to 5 days after submission. Prime Rate is not responsible for any delays in posting payments made via unaffiliated third-party payment processors.
The only designated third-party provider that Prime Rate uses for online credit card/ACH payments is Western Union, via its SpeedPay® service offering. To ensure that your payments are received and applied to your account in a timely manner, please make your online payments from Prime Rate’s website using Prime Rate’s designated third-party vendor, Western Union.